Successful companies are good at knowledge management and use a flexible platform for this, such as a wiki. Wikibase Solutions provides knowledge of value in your organization.
Platform for knowledge management
A modern wiki is an ideal platform for supporting knowledge management in your organization.
With a Wiki you can create the optimal combination of freedom and control, of structure and free form. The specific benefits of a wiki are explained on the basis of a number of knowledge management processes.
Collecting of information
Information is collected in various forms and from various initiatives. A wiki provides support for both a structured, highly prepared form of information and an unstructured form where the initiative lies with the provider of the information. The structured form goes with filling in forms, as we are used to from administrative programs. The unstructured form is similar to how information is recorded on Wikipedia.
In general, a combined form is preferred, in which a part of the information is recorded via a form and a part as free text, whether or not based on a template. This flexibility distinguishes a wiki from other information platforms.
Modelling and structuring information
A wiki offers different scenarios for structuring information. The flexibility that a wiki offers is unrivaled and of great value in a knowledge management context. The flexibility lies not only in defining and prescribing a structure, but also in applying and enforcing it. During the recording of information, moderators can immediately determine whether all this has been done correctly and correct, guide or instruct themselves. It is easy to keep the quality of the recorded information at the desired level in a way that is pleasant for everyone.
Enriching and discussing
An important principle is that the quality of the information improves as more people look at it and make improvements. This is optimally supported. Fear that information is lost is not necessary due to the automatic version management. By default, every page contains a discussion page, so that proposals for changes can first be discussed.
Validating information is possible in various forms. From informal validation through the "many eyes principle" to formal validation where information is only published when that validation has taken place. It is important that the various forms of validation can be applied without affecting the dynamics of collaboration.
The way the information is shared is similar to a website or to Wikipedia. The information is on web pages with links to other pages. In addition, a wiki offers search options that you are used to on the internet. You can "subscribe" to pages, which means that you receive an e-mail message when a page is changed. Contributions in discussions are automatically subscribed to so that you are kept informed of responses and other contributions in the discussion.
Use of information
Central to this is that information is available everywhere and that the desired material can be found in a few clicks. In addition, other forms of use are possible, such as exporting information based on selections. The latter is possible due to the applied structure. These export facilities also make it possible to join other organizations that use the information.
Technology of a wiki
A wiki runs on the software that also runs Wikipedia. This very stable and reliable foundation under the wiki guarantees continuity, reliability and safety in use.
Universities and companies, especially in Germany and the United States, contribute to the further development of this open-source software. In recent years, an important development has been the "Semantic MediaWiki" extension (www.semantic-mediawiki.org). This creates a flexible and powerful platform that combines the qualities of wiki and database application.
Wiki supports the road to knowledge management
The wiki has also proven itself in practice as an instrument for projects such as the implementation of knowledge management. Such a project combines the development of objectives, insights, structures and working methods with project-based aspects such as approach, project organization, milestones and, above all, overview and insight into the state of affairs in terms of content and progress of activities. Content and project are integrated into the wiki in an integrated way which supports the management of such a complex process better than separate environments that are often based on the use of documents.
Get started quickly
Thanks to the available knowledge and experience and the "features" that are on the shelf, the knowledge center can quickly get started with a wiki tailored to its situation. This allows the knowledge center to focus entirely on the aspects of knowledge management that are important and distinctive for it. The underlying infrastructure can be left to the expert in that field.